Welcome to the new and improved Enertia Support Portal and our enhanced Knowledge Base.
The new support portal allows customers to easily submit new tickets, manage access to working tickets, and can be easily accessed from the member’s website by clicking the “Support Portal” link on the main menu bar:
Once in the Support Portal, customers will have the option to access Enertia’s extensive Knowledge Base or to start/check on a new ticket.
Select New Support Ticket where shown below.
Within the new support window customers can provide details regarding their support topic as shown below:
Be sure to provide required requester information such as e-mail so you can access your ticket again.
Incident Type helps to segregate support tickets faster to designated subject matter experts.
Subject area provides additional accelerated segmentation efforts to ensure your tickets is managed quickly and effectively.
The description field allows for links, screen shot/photo images and additional documentation that may help expedite your ticket.
Customers are also able to attach files for support reference.
Priority tiers help highlight tickets but do not negate ticket concerns or urgency.
Don’t forget to hit Submit. A confirmation e-mail will verify your ticket receipt and you’re all set.
Once your ticket is submitted, you’ll be able to follow-up and check on ticket status via the same portal link but please remember, for privacy and security purposes, you’ll need to establish your login credentials to view your ticket.